privacy policy

We value your privacy and are dedicated to protecting your personal data at CJK Travels (“we,” “us,” or “our”). This privacy statement describes how we gather, utilize, share, and safeguard your information when you visit our website (“Website”). You accept the terms outlined in this Privacy Policy by using our website.

1. Information We Collect: To provide you with a seamless experience, we collect different types of information. This includes:

• Personal Identifiers: Your full name, email address, and contact details.
• Billing and Shipping Information: Addresses needed for transactions and deliveries.
• Payment Information: Details required for processing payments (note that we do not store credit card numbers—payments are handled securely by third-party processors).
• Technical Data: Information such as your IP address, browser type, device identifiers, and your interactions with our Website.
• Cookies and Tracking Data: Information gathered through cookies, pixels, and other tracking tools.
• Transaction History: Records of your orders, including purchase amounts and order details.
• Customer Service Interactions: Emails, contact form submissions, and social media messages.
• Marketing Preferences: Your choices regarding promotional communications.

This data helps us enhance your user experience, process orders efficiently, and tailor marketing efforts to your preferences.

2. How We Collect Information: We collect personal data through various means to ensure transparency and security. These include:

• Direct Interactions: When you make a purchase, sign up for an account, or contact customer support.
• Automated Technologies: Cookies, analytics tools, and tracking pixels that monitor Website activity.
• Third-Party Integrations: Information collected through payment gateways, social media logins, and affiliate networks.
• Email and Communications: When you subscribe to newsletters, respond to surveys, or engage with customer support.
• Advertising Partners: If you interact with our ads, we may collect data via advertising networks.

By using our Website, you consent to these collection methods, which are essential for providing services and improving user experience.

3. How We Use Your Information

We use your data to:

• Process transactions and fulfill orders.
• Provide customer support and resolve inquiries.
• Send marketing materials (you can opt out at any time).
• Improve our Website, services, and overall user experience.
• Personalize content and advertising.
• Comply with legal and regulatory obligations.

4. Legal Basis for Processing Personal Data

We process your personal data under the following legal grounds:

• Your consent when subscribing to newsletters or marketing materials.
• The necessity of processing for contract fulfillment (e.g., purchase transactions).
• Compliance with legal obligations (e.g., tax laws, fraud prevention).
• Legitimate business interests, such as website security and service improvements.

5. Data Sharing & Disclosure

We do not sell your data. However, we may share information with:

• Payment Processors(e.g., PayPal, Stripe) for secure transactions.
• Business Associates(e.g., Booking.com, Cheapoair, etc) for help you plan and settle for the requirement.
• Service Providerswho assist with Website operations, analytics, and marketing.
• Legal Authoritieswhen required by law or regulatory requirements.
• Advertising Partners, with your consent.

6. Data Retention

We retain your personal data only as long as necessary for:

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. The retention period depends on the type of information and the reason for its collection. Our retention periods include:

• Transaction Records: We keep records of transactions, including billing and shipping details, for up to seven (7) years to comply with tax, legal, and regulatory requirements.
• Customer Support Communications: Emails, chat messages, and contact form submissions are retained for a period of up to three (3) years to ensure service improvements and resolve any future inquiries.
• Marketing Data: Your marketing preferences, including email subscription details, are stored indefinitely or until you opt out. If you unsubscribe from marketing communications, we will retain only minimal information necessary to honor your opt-out request.
• Payment Information: We do not store credit card details. Payment transactions are securely handled by third-party payment processors such as PayPal and Stripe. We retain payment confirmations for record-keeping purposes only.
• Website Analytics and Cookies: Cookies and tracking data are retained according to the type of cookie used. Session cookies expire when you close your browser, while persistent cookies may be stored for up to two (2) years or until manually deleted by the user.
• Legal Compliance & Dispute Resolution: If necessary, we may retain certain information beyond the usual retention period for legal, security, fraud prevention, or dispute resolution purposes.

As mandated by relevant laws and regulations, your data will be safely erased, anonymised, or archived at the conclusion of the retention period. Unless we are required by law to keep specific information, we shall use reasonable steps to delete your personal information upon your request.

7. Security Measures

We prioritize security by implementing:

• Secure website protocols (HTTPS).
• Encrypted transactions using SSL/TLS.
• Access restrictions and authentication controls.
• Regular security audits and monitoring.

8. Cookies & Tracking Technologies

We use cookies for essential site functions, analytics, and advertising. These include:

• Essential cookies: Necessary for Website functionality.
• Analytics cookies: Help us understand user behavior.
• Advertising cookies: Used for personalized marketing.
• Third-party cookies: Used by external services such as social media and ad networks.

You can manage cookie preferences via browser settings or our cookie management tool. See Cookie Policy for further information.

9. Your Rights & Choices

Under Australian law and GDPR (where applicable), you have several rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you. This ensures you are informed about the data we collect and how we use it. You may request access by contacting us at [Customer Service Email].

Right to Correction: If any of the personal data we hold about you is incorrect, you can ask us to rectify it. Keeping your information accurate helps ensure we provide the best service.

Right to Deletion (Right to be Forgotten): You can request that we delete your personal data when it is no longer necessary for the purposes for which it was collected. However, certain legal obligations may require us to retain some data.

Right to Withdraw Consent: If you previously consented to data collection for marketing purposes, you can withdraw your consent at any time. Once you opt out, we will stop processing your data for that specific purpose.

Right to Object to Processing: If we process your data based on legitimate interests (such as analytics or fraud prevention), you have the right to object. If valid, we will cease processing unless required by law.

Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format and request its transfer to another provider, where applicable.

Limitations to Your Rights: Some rights may be limited in certain situations. For instance, if your request is excessive, repetitive, or unfounded, we may refuse it. Additionally, legal requirements may prevent us from deleting some data immediately. We will inform you if any limitations apply.

10. International Data Transfers: If you access our Website from outside Australia, your data may be transferred to different jurisdictions. We take necessary measures to ensure your personal information remains secure during these transfers. This includes:

• Standard Contractual Clauses (SCCs): We rely on SCCs approved by regulatory authorities to protect international data transfers.
• GDPR Compliance: If you are a resident of the European Economic Area (EEA), we ensure that appropriate safeguards are in place when transferring your data outside the EEA.
• Secure Storage Practices: We use reputable data centers that comply with high regulatory standards to store and manage personal data.

Certain countries might not have as strong of data protection regulations as Australia, despite our best efforts. Nonetheless, we take the required actions to guarantee that your data is safe by using uniform security protocols in every jurisdiction.

11. Third-Party Links: Our Website may include links to third-party websites, such as PayPal, Stripe, Google Analytics, Facebook, Instagram, and affiliate partners. The privacy policies of some third-party websites may be different from ours. The policies of the websites you visit after clicking on a link on our website will apply to how you interact with those sites. Before giving any personal information, we highly advise you to read their privacy statements. We have no control over how these external websites gather or use your data, and we are not liable for their privacy policies. Even after you leave our website, certain third-party services might continue to monitor your surfing habits. If data sharing worries you, think about changing your browser’s settings or limiting tracking with privacy-focused solutions.

12. Children’s Privacy: Our Website is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If such data is identified, we will take steps to delete it.

13. Updates to This Policy: We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. We encourage users to review this policy regularly to stay informed.

14. Contact Us: If you have  any questions or concerns, please contact us at (PLEASE ADD EMAIL ADDRESS)