return and refund policy

CJK Travels strives to deliver high-quality products and exceptional customer service. If you are not totally happy with your purchase, we have a return and refund policy to ensure a smooth shopping experience.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unworn, and in its original packaging.
• The return request must be made within 30 daysof the delivery date.
• Certain products, such as digital downloads, perishable goods, and personalized items, are non-refundableand non-returnable unless they are defective or damaged upon arrival.

2. Return Process

To initiate a return, follow these steps:

1. Contact our customer service team at [Customer Service Email] with your order number and reason for return.
2. Once your return is approved, you will receive instructions on where to send your item.
3. Ship the item back using a trackable shipping service to ensure it is safely returned.
4. After we receive and inspect the returned item, we will notify you of the refund status.
5. Refund Policy

• If your return is approved, a refund will be processed to your original payment method within 7-14 business days.
• Shipping fees are non-refundable, except in cases where the item was received damaged or incorrect.
• If you received a damaged or defective item, please provide photographic evidence within 48 hoursof receiving the item, and we will offer a replacement or full refund.

4. Exchanges

We only offer exchanges for defective or damaged products. If you need to exchange an item for the same product, please contact us at [Customer Service Email].

5. Non-Refundable Items

The following items are not eligible for refunds or returns:

• Digital products and downloadable content.
• Gift cards and promotional items.
• Personalized or customized products.
• Perishable goods (e.g., food, flowers).

6. Responsibility for Return Shipping

• Customers are responsible for return shipping costs unless the item was received defective or incorrect.
• We recommend using a trackable shipping service as we cannot guarantee that we will receive your returned item.

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please check with your bank or credit card provider first. If you still have concerns, contact us at (PLEASE ADD AN EMAIL ADDRESS OR CONTACT NUMBER) for further assistance.

8. Warranty and Product Guarantee

We stand by the quality of our products and offer warranties on select items. If a product is covered by a manufacturer’s warranty, the details will be provided on the product page or in the packaging.

• Warranty claims must be made within the specified warranty period and may require proof of purchase.
• The warranty covers defects in materials and workmanshipbut does not include damage caused by misuse, accidental damage, or unauthorized modifications.
• If you believe your product is defective, please contact us with supporting documentation, such as photos or videos, and we will assess your claim.

9. Refund Denial Cases

CJK Travels reserves the right to deny refunds in certain circumstances, including but not limited to:

• Items returned without prior authorization.
• Products that have been used, altered, or damagedby the customer.
• Requests made after the 30-day return window.
• Items missing original packaging or accessories that prevent resale.
• Multiple refund requests from the same customer within a short period, indicating fraudulent or excessive return activity.

10. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be reflected on this page with an updated “Last Updated” date.

11. Contact Information

For any questions or concerns regarding returns and refunds, please reach out to us at (PLEASE ADD A CONTACT NUMBER OR EMAIL ADDRESS). Our support team is happy to assist you with your inquiries.